Free Shipping
for all orders in the US!
Join Our E-Mail List
for discounts & more!
Free shipping in the US!

WORRY. FREE. SHOPPING.

We want you to shop with us worry free! We do our best to provide dimensions/measurements and any important information we feel you may need about all items. We do our best to describe each item to the best of our ability and provide accurate photos. Handmade items are made unique and may have "imperfections". 

We understand that you may not enjoy your purchase like you thought you may.... so let's get that fixed!

Because of the nature of jewelry, returns must be post marked back to us within 3 days of receiving the order (date marked delivered by carrier). Please complete the return form and include it in your package. Store credit or exchange will be processed within 7-14 days. Shipping is non-refundable, but we will ship exchanges back to you at no cost. Tags must be attached and jewelry must be in original condition. If jewelry is damaged or appears to have been worn, tags removed, etc. the return will be denied. 

We are not responsible for lost or damaged packages in transit. Please purchase insurance at your discretion and package accordingly to prevent damage in transit.

Unfortunately, due to abuse to policy, repeat returns by same customer (4+) will be subject to a restocking fee of 20%. 

If your package does not have a return slip, please email us immediately at petuniaandpines@gmail.com. 

Order cancellation: We cannot guarantee your order to be eligible for cancellation once it is placed. We process orders very quickly and generally they ship the same day. Please contact us with any questions!

SHIPPING 

All orders are shipped within 1-2 business days and should arrive to their destination within 5 days. International orders will take longer to arrive (approximately 14+ days depending on location). 

We offer FREE shipping in the USA!  International orders are a flat $20. 

If there is any issue in receiving your package or it arrives damaged, please contact us immediately. 

If your package is returned because your address is not a deliverable address or you put the wrong address and the package is returned to us, WE WILL NOT PAY TO RESHIP. This is your responsibility, please double check your shipping address prior to checkout! We will reship once you have paid the required fee's. If WE make a mistake, we will gladly cover costs.